Privacy Policy

Effective Date: 26 June 2025

Welcome to Better Sleep (www.better-sleep.co.uk), operated by Tilstand Limited, a company registered in England and Wales. We are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly.

1. Who We Are

Better Sleep is owned and operated by Nida Limited, a company registered with the UK Information Commissioner’s Office (ICO) as a data controller under the Data Protection Act 2018 and UK GDPR.

Company Name: Nida Limited Limited
Registered Address: 18 Moorlands, Huddersfield HD8 9QH
Email: enquiries@better-sleep.co.uk

2. Information We Collect

When you make a purchase or interact with our website, we collect the following personal information as part of the checkout process:

Full name
Email address

We do not collect or store your payment card details. All payment transactions are securely processed by Stripe, our third-party payment provider. Please refer to Stripe’s Privacy Policy for details on how they handle your payment information.

3. How We Use Your Information

We collect and use your personal information to:

Process and fulfil your orders
Communicate with you about your order status
Respond to your customer service queries
Maintain business and financial records as required by law

We will never sell, rent, or pass your personal information to third parties for marketing or any other unrelated purposes.

4. Data Sharing and Storage

Your personal data is stored securely on our systems and is only accessible to authorised personnel. We may share necessary order information with trusted third parties solely for the purpose of delivering your order (for example, couriers).

As noted, payment processing is handled independently by Stripe and we do not have access to or store your payment card information.

5. Data Protection

We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.

6. Your Rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your personal data (where legally permissible)
Object to or restrict certain types of data processing
Lodge a complaint with the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data

To exercise any of these rights, please contact us at [Insert contact email].

7. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our business practices or legal obligations. Any changes will be posted on this page with an updated effective date.

Last updated: 26 June 2025